Terms of Service

1. Overview

These Terms of Service govern your access to and use of Orbits, a software product that helps teams understand company health across uptime, revenue, and software releases. By using Orbits, creating an account, starting a checkout, or accessing a demo or integration setup flow, you agree to these Terms.

2. Beta and Early Access

Orbits is currently in an early-stage beta. Features, integrations, reports, alerts, pricing, limits, and availability may change as the product develops. Some pages may use sample data or sandbox/test-mode integrations for demonstration purposes.

3. API Access and Beta Partners

Orbits may offer early API access to select partners, collaborators, or beta users. Any such API access is provided on an "as is" and "as available" basis and may be designated as beta, preview, or early access.

• endpoints, response formats, authentication methods, and data models may change at any time, with or without notice;
• breaking changes may occur between versions;
• Orbits may modify, suspend, limit, or discontinue API access at any time;
• Orbits does not guarantee advance notice of changes, continued backward compatibility, or uninterrupted availability; and
• API beta access does not include any service level agreement, uptime commitment, or support obligation unless explicitly agreed in writing.

Any partner pricing, beta pricing, or collaborator access terms agreed separately govern commercial access only and do not guarantee feature availability, API stability, or continued access beyond the agreed term.

By using the API under beta, preview, partner, or collaborator access, you acknowledge and accept these limitations.

4. Accounts and Access

You are responsible for maintaining the security of your account and any credentials, webhook URLs, API keys, or integration permissions you provide. You may not use Orbits to access systems, data, or accounts that you are not authorized to use.

5. Integrations and Customer Data

Orbits may connect to third-party services such as GitHub, Slack, Stripe, uptime providers, or other tools you choose to connect. You are responsible for ensuring that you have the right to connect those services and share the relevant data with Orbits. Third-party services remain governed by their own terms and policies.

6. Alerts, Reports, and Recommendations

Orbits provides reports, risk scores, alerts, and recommendations to help you make operational decisions. These outputs are informational and may be incomplete, delayed, inaccurate, or based on limited data. You remain responsible for reviewing important operational, deployment, billing, or incident decisions.

7. Payments and Subscriptions

Paid plans are billed through Stripe. Subscription pricing, plan limits, billing periods, and available features are shown at checkout or on the pricing page. Unless otherwise stated, subscriptions renew automatically until cancelled. Taxes may apply.

8. Acceptable Use

You may not misuse Orbits, interfere with the service, attempt unauthorized access, reverse engineer the service, use it to violate laws or third-party rights, or submit malicious, deceptive, or harmful content or traffic.

9. Availability and Changes

Orbits may change, suspend, or discontinue parts of the service at any time. We aim to provide a reliable service, but we do not guarantee uninterrupted availability, perfect accuracy, or compatibility with every third-party integration.

10. Limitation of Liability

To the maximum extent permitted by law, Orbits will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, goodwill, or business opportunities arising from your use of the service.

11. Contact

Questions about these Terms can be sent to hello@updates.getorbits.app.